MD8091 HOSPITAL MANAGEMENT

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UNIT I OVERVIEW OF HOSPITAL ADMINISTRATION

Distinction between Hospital and Industry, Challenges in Hospital Administration – Hospital

Planning- Equipment Planning – Functional Planning - Current Issues in Hospital Management –

Telemedicine - Bio-Medical Waste Management.

UNIT II HUMAN RESOURCE MANAGEMENT IN HOSPITAL

Principles of HRM – Functions of HRM – Profile of HRD Manager – Tools of HRD –Human

Resource Inventory – Manpower Planning. Different Departments of Hospital, Recruitment,

Selection, Training Guidelines –Methods of Training – Evaluation of Training – Leadership

grooming and Training, Promotion – Transfer, Communication – nature, scope, barriers, styles

and modes of communication.

UNIT III MARKETING RESEARCH PROCESS

Marketing information systems - assessing information needs, developing & disseminating

information - Market Research process - Other market research considerations – Consumer

Markets & Consumer Buyer Behaviour - Model of consumer behaviour - The buyer decision

process - Model of business buyer behavior – Major types of buying situations - WTO and its

implications.

UNIT IV HOSPITAL INFORMATION SYSTEMS & SUPPORTIVE SERVICES

Management Decisions and Related Information Requirement - Clinical Information Systems -

Administrative Information Systems - Support Service Technical Information Systems –

Medical Transcription, Medical Records Department – Central Sterilization and Supply Department

– Pharmacy– Food Services - Laundry Services.

UNIT V QUALITY AND SAFETY ASPECTS IN HOSPITAL

Quality system – Elements, implementation of quality system, Documentation, Quality auditing,

International Standards ISO 9000 – 9004 – Features of ISO 9001 – ISO 14000 – Environment

Management Systems. NABA, JCI, NABL. Security – Loss Prevention – Fire Safety – Alarm

System – Safety Rules. Health Insurance & Managing Health Care – Medical Audit – Hazard and

Safety in a hospital Setup.