GE8077 TOTAL QUALITY MANAGEMENT (TQM)

                                                      

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Prepared by  
     S.Santhosh (Admin) 
Important questions 
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GE8077 TOTAL QUALITY MANAGEMENT (TQM)

UNIT -1

1.Fourteen principles of Deming's & Crosby**
2.Customer precipitations,satisfication
3.Quality cost
UNIT -2

1.Quality council (Duties)**

2.Japanese 5S,PDCA cycle,Supplier partnership
rare
3. Theory X - theory Y (MC-Gregor's)

UNIT -3

1.FMEA ***
2.Bench marking **

3.Seven traditional tools of quality 

UNIT -4

1.TPM** ,Compare QFD with TPM

2.QFD
3. DMAIC procedure
UNIT -5

1.ISO 14000,9000**
2.TQM Implementation in manufacturing and service sectors. **Important questions

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**Very important questions are bolded and may be asked based on this topic

PART-C

1.Compulsory Questions {a case study where the student will have to read and analyse the subject }

mostly asked from unit 2, 5(OR) a situation given and you have to answer on your own

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