Stuff Sector
Prepared by
S.Santhosh (Admin)
Important questions
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TOTAL QUALITY MANAGEMENT (TQM)
UNIT -11.Need ,Evolution of quality 2.Dimensions of product and service quality3. Basic concepts of TQM-Gurus of TQM , Framework,Benefits of TQM.
UNIT -21.Quality council (Duties)**2.Japanese 5S,PDCA cycle,Supplier partnership
rare
3.Kano Model and Customer retention Employee involvement Motivation4. Supplier selection, Supplier Rating and Relationship development.
UNIT -31.FMEA ***
2.Bench marking **3.Seven traditional tools of quality UNIT -41.TPM** ,Compare QFD with TPM2.QFD
3. improvement needs Performance measuresUNIT -5
1.ISO 14001,9001(benefits of ems)**may be part c
2.Implementation,Documentation, Internal Audits,Registration
**Important questionsDon't share as screenshot -Stuff sector
**Very important questions are bolded and may be asked based on this topic
PART-C
1.Compulsory Questions {a case study where the student will have to read and analyse the subject }mostly asked from unit 2, 5(OR) a situation given and you have to answer on your own
TOTAL QUALITY MANAGEMENT (TQM)
UNIT -1
1.Need ,Evolution of quality
2.Dimensions of product and service quality
3. Basic concepts of TQM-Gurus of TQM , Framework,Benefits of TQM.
UNIT -2
UNIT -2
1.Quality council (Duties)**
2.Japanese 5S,PDCA cycle,Supplier partnership
rare
rare
3.Kano Model and Customer retention Employee involvement Motivation
4. Supplier selection, Supplier Rating and Relationship development.
UNIT -3
1.FMEA ***
2.Bench marking **
2.Bench marking **
3.Seven traditional tools of quality
UNIT -4
1.TPM** ,Compare QFD with TPM
2.QFD
3. improvement needs Performance measures
3. improvement needs Performance measures
UNIT -5
1.ISO 14001,9001(benefits of ems)**may be part c
2.Implementation,Documentation, Internal Audits,Registration **Important questions
2.Implementation,Documentation, Internal Audits,Registration **Important questions
Don't share as screenshot -Stuff sector
**Very important questions are bolded and may be asked based on this topic
PART-C
1.Compulsory Questions {a case study where the student will have to read and analyse the subject }
mostly asked from unit 2, 5(OR) a situation given and you have to answer on your own
don't waste my hardwork and valuable time
As Engineer i think you know how to respect another
Share it as link alone . don't share it as screenshot or any text material if u found this anywhere kindly report me . #Admin WhatsAppContact uS for more updates
*These questions are expected for the exams This may or may not be asked for exams All the best.... from admin Santhosh
Thanks for your love and support guys keep supporting and share let the Engineers know about Us and leave a comment below for better improvements If there is any doubt feel free to ask me I will clear if I can or-else I will say some solutions ..get me through WhatsApp for instant updates ~$tuff$£ctor
UNIT I INTRODUCTION
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of product and service quality-Definition of TQM-Basic concepts of TQM-Gurus of TQM (Brief introduction) -- TQM Framework- Barriers to TQM-Benefits of TQM.
UNIT II TQM PRINCIPLES
Leadership Deming Philosophy, Quality Council, Quality statements and Strategic planning- Customer Satisfaction -Customer Perception of Quality, Feedback, Customer complaints, Service Quality, Kano Model and Customer retention Employee involvement Motivation, Empowerment, Team and Teamwork, Recognition & Reward and Performance Appraisal-- Continuous process improvement -Juran Trilogy, PDSA cycle, 5S and Kaizen Supplier partnership Partnering, Supplier selection, Supplier Rating and Relationship development.
UNIT III TQM TOOLS & TECHNIQUES I
The seven traditional tools of quality New management tools Six-sigma Process Capability- Bench marking - Reasons to benchmark, Benchmarking process, What to Bench Mark, Understanding Current Performance, Planning, Studying Others, Learning from the data, Using the findings, Pitfalls and Criticisms of Benchmarking - FMEA - Intent, Documentation, Stages: Design FMEA and Process FMEA. 221
UNIT IV TQM TOOLS & TECHNIQUES II
Quality circles - Quality Function Deployment (QFD) - Taguchi quality loss function TPM Concepts, improvement needs Performance measures- Cost of Quality BPR.
UNIT V QUALITY MANAGEMENT SYSTEM
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector- Specific Standards AS 9100, TS16949 and TL 9000- ISO 9001 Requirements- Implementation-Documentation- Internal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction-ISO 14000 Series Standards-Concepts of ISO 14001-Requirements of ISO 14001-Benefits of EMS.
Contact uS for more updates
*These questions are expected for the exams This may or may not be asked for exams
All the best.... from admin Santhosh
Thanks for your love and support guys keep supporting and share let the Engineers know about Us and leave a comment below for better improvements
If there is any doubt feel free to ask me I will clear if I can or-else I will say some solutions ..get me through WhatsApp for instant updates ~$tuff$£ctorUNIT I
INTRODUCTION
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of product and service quality-Definition of TQM-Basic concepts of TQM-Gurus of TQM (Brief introduction) -- TQM Framework- Barriers to TQM-Benefits of TQM.
UNIT II
TQM PRINCIPLES
Leadership Deming Philosophy, Quality Council, Quality statements and Strategic planning- Customer Satisfaction -Customer Perception of Quality, Feedback, Customer complaints, Service Quality, Kano Model and Customer retention Employee involvement Motivation, Empowerment, Team and Teamwork, Recognition & Reward and Performance Appraisal-- Continuous process improvement -Juran Trilogy, PDSA cycle, 5S and Kaizen Supplier partnership Partnering, Supplier selection, Supplier Rating and Relationship development.
UNIT III
TQM TOOLS & TECHNIQUES I
The seven traditional tools of quality New management tools Six-sigma Process Capability- Bench marking - Reasons to benchmark, Benchmarking process, What to Bench Mark, Understanding Current Performance, Planning, Studying Others, Learning from the data, Using the findings, Pitfalls and Criticisms of Benchmarking - FMEA - Intent, Documentation, Stages: Design FMEA and Process FMEA. 221
UNIT IV
TQM TOOLS & TECHNIQUES II
Quality circles - Quality Function Deployment (QFD) - Taguchi quality loss function TPM Concepts, improvement needs Performance measures- Cost of Quality BPR.
UNIT V
QUALITY MANAGEMENT SYSTEM
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector- Specific Standards AS 9100, TS16949 and TL 9000- ISO 9001 Requirements- Implementation-Documentation- Internal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction-ISO 14000 Series Standards-Concepts of ISO 14001-Requirements of ISO 14001-Benefits of EMS.